Shipping policy

BALOUR EDITION — SHIPPING POLICY

Where we ship

Balour Edition currently accepts orders for delivery within the United States only. Delivery availability is confirmed using the shipping address entered at checkout.

Free U.S. shipping

We offer free standard U.S. shipping on all orders, with no minimum purchase required.

Free shipping covers the original shipment. Return shipping and any approved reshipping charges are handled separately.

Production and delivery times

Many Balour items are produced after you place your order. Production and order preparation generally take 2–5 business days before shipment.

Shipping time is additional. For products shipped domestically within the U.S., standard transit typically takes 3–4 business days after production. Products dispatched from other locations and certain delivery destinations may take longer.

These are general estimates, not guaranteed arrival dates. Timing varies by product, availability, destination, and carrier conditions. Any product-specific timing communicated when you order takes priority over these general estimates.

Business days are Monday through Friday, excluding holidays. Contact balouredition@gmail.com before ordering if you need an item for a specific date.

Tracking your order

Once your order ships, we will send a shipping confirmation with tracking information. Tracking updates may take time to appear after a label is created and the carrier receives the package.

Multiple shipments

Items in the same order may arrive in separate packages and on different days. Tracking information will be provided for each shipment. You will not pay additional standard shipping charges because we split your original order.

Shipping delays

Production demand, product availability, weather, and carrier disruptions may affect timing.

If we cannot ship within the timeframe stated when you ordered, we will notify you and offer the choice to accept a revised shipping date or cancel the unshipped items for a prompt refund. These delay-related cancellation rights are not limited by our standard one-hour cancellation request window.

If your order has shipped but is overdue, contact us so we can investigate.

Address accuracy and changes

Please check your shipping address, including apartment or unit numbers, before placing your order.

If you notice an error, email balouredition@gmail.com immediately with your order number and the corrected address. Changes are possible only while the order can still be updated and are not guaranteed.

If a package is returned because an incorrect or incomplete address was provided, additional reshipping charges may apply. We will confirm any charge with you before arranging reshipment.

Missing, damaged, or incorrect deliveries

If tracking shows delivery but you cannot locate the package, check around the delivery location and with household members, then contact us.

For a damaged or incorrect item, email your order number and clear photos to balouredition@gmail.com. We will investigate and arrange an appropriate resolution. Confirmed shipping damage or an item sent in error will be resolved at no additional cost to you.

Returns and contact

Please review our Returns, Refunds & Cancellations Policy for return eligibility, return shipping, refunds, and standard cancellation requests.

Nothing in this policy limits your rights under applicable consumer law.

For shipping assistance, contact balouredition@gmail.com.