Refund policy

Balour Edition — Returns, Refunds & Cancellations

Balour Edition accepts orders for delivery within the United States only.

Returns

You may request a return within 14 calendar days after your item is delivered. For orders delivered in separate packages, this period starts separately for each item.

To qualify for a standard return, your item must be unworn, unwashed, unused, and in its original condition, with tags attached and original product packaging. Please provide your order number or other proof of purchase.

How to request a return

Email balouredition@gmail.com with your order number and the item you wish to return. You may also use the return request option in your customer account, if available.

Once approved, we will provide the correct return address and shipping instructions. Please obtain approval before sending a standard return, and ship it within 14 days of approval. Do not use the address on your original package unless we specifically instruct you to do so.

Return shipping and fees

For standard returns, including a change of mind or a size you selected that does not fit, you are responsible for purchasing your return shipping label. We recommend tracked shipping and keeping your proof of postage.

We charge no restocking fee. Free U.S. shipping on your original order does not include free return shipping. We do not deduct the original delivery cost from an order that qualified for free shipping.

Any separately paid original delivery charge is nonrefundable for a standard change-of-mind return, except where applicable law requires otherwise.

Damaged, defective, or incorrect items

Inspect your order when it arrives and contact balouredition@gmail.com as soon as you discover a problem. Include your order number and clear photos of the item and the issue.

For a confirmed defect, shipping damage, or item sent in error, we will arrange an appropriate replacement or refund at no additional cost to you. If we require the item to be returned, we will provide a prepaid return label.

The standard return conditions and fees do not limit your rights concerning faulty or incorrectly supplied goods.

Cancellations and order changes

Please submit cancellation requests within 1 hour of placing your order by emailing balouredition@gmail.com with your order number. You may also use the cancellation request option in your customer account, if available.

Submitting a request does not automatically cancel your order. We review each request and can approve a standard cancellation only if production or fulfillment has not started. We cannot guarantee changes to an order’s size, color, or delivery details.

If your cancellation is approved, we will refund the canceled items and any applicable delivery charges. These restrictions do not override cancellation rights provided by applicable law.

Non-returnable items

Gift cards and products clearly marked Final Sale before purchase are excluded from standard returns, except where required by law. Final Sale products are also excluded from standard cancellation requests.

Items personalized to your individual specifications are excluded from standard returns. This does not exclude ordinary Balour products simply because they are produced after an order is placed.

Discounted items remain eligible unless clearly marked Final Sale.

These exclusions do not remove your rights when goods are defective, damaged, or incorrectly supplied.

Exchanges

We do not offer direct exchanges. To change your size or color, request an eligible return and place a separate order for the replacement item. New orders are subject to current pricing and availability.

Refunds

We will inspect your return and email you our decision. Approved refunds are issued to your original payment method within 10 business days of approval, or sooner where required by law. Refunds reflect the amount actually paid for the returned items, including applicable discounts and taxes.

Your bank or payment provider may take additional time to post the refund. If it has not appeared within 15 business days after approval, contact balouredition@gmail.com.

Policy changes and contact

This policy applies to orders placed after its publication. Earlier orders remain covered by the terms in effect when purchased, including the previous 30-day return window where applicable.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

For help, contact Balour Edition at balouredition@gmail.com.